FAQ
Frequently asked questions about MakaPay.
Payments
How long does settlement take?
MakaChain: Instant (1-2 seconds)
Ethereum: 1-2 minutes (depends on block confirmations)
Polygon/BSC: 30 seconds - 1 minute
What if my Gas Tank runs out?
Payments remain in "Paid" or "Awaiting Gas" status. Settlement resumes automatically after you deposit more USDT. No payments are lost.
Can I accept payments without a Gas Tank?
Yes, use Gasless mode. Fees are deducted directly from the payment amount, so no Gas Tank balance is required. Note that gasless mode only works with stablecoins or tokens that have a known USD price.
How do refunds work?
MakaPay does not process refunds. Refund customers directly from your wallet, or create a new payment link for the customer to receive funds.
Custom Tokens
Can I accept any ERC-20 token?
Yes. Using the Custom Tokens feature, you can accept any ERC-20 token on Ethereum, Polygon, BSC, or Base. Go to Dashboard > Payments > Create Payment, click the token dropdown, and select "+ Add Custom Token" at the bottom. Paste the token's contract address, click Lookup, and save it. The token will then appear in your token dropdown for future payments.
What if there's no price for my custom token?
If the Alchemy Prices API and the TrustedOracle do not have a price for your token, you must provide a custom USD price manually. When adding the token, a "Price (USD)" field will appear with a warning that no automatic price is available. Enter the current USD price per token (e.g., 0.00001234). You can also provide the price via the API using the customPriceUsd field in the payment creation request.
Keep in mind that custom prices are static and do not update automatically. If the token is volatile, set a 1-hour expiration on payment links to limit price drift.
How are fees calculated for custom tokens?
Custom tokens use the same fee structure as all other tokens:
Platform Fee
Percentage of the requested amount (same as stablecoins)
Processing Fee
$0.10 USD converted to token units using the token's price
Gas Fee
Estimated gas cost in USD converted to token units using the token's price
The conversion formula is:
For example, if a token is worth $0.05, the $0.10 processing fee equals 2.00 tokens. See Fee Structure - Custom Token Fee Calculation for detailed examples.
Do custom tokens work with all fee modes?
Yes. Gas Tank mode, Gasless mode, and Payer Covers Fee mode all work with custom tokens. The only restriction is that gasless mode requires a known token price (from Alchemy, the TrustedOracle, or a custom price). If no price is available, MakaPay automatically falls back to Gas Tank mode.
Can I use custom tokens in POS?
Yes. Custom tokens appear in the POS token selection grid alongside built-in tokens. They are marked with a "Custom" badge. The POS automatically fetches the token's price to calculate the equivalent amount.
Fees
Why is there a processing fee?
The $0.10 processing fee covers settlement event recording on MakaChain, cross-chain coordination infrastructure, and 24/7 monitoring and settlement services.
Can I avoid gas fees entirely?
Yes, by accepting payments only on MakaChain (free gas) or by using gasless mode where gas fees are deducted from the payment amount.
Do fees change?
Platform fees are fixed based on your plan. The processing fee ($0.10) is fixed. Gas fees vary with network congestion.
Support
Questions not answered here?
Email: [email protected]
Dashboard: Use the support chat
POS-specific questions: See POS FAQ
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